Frequently Asked Questions
Find answers to common questions about our medical billing and revenue cycle management services
General Questions
What services does ZenithMedCare provide?
We offer comprehensive medical billing and revenue cycle management services including medical billing & coding, credentialing, denial management, AR management, eligibility verification, prior authorization, and virtual medical scribe services. Our solutions are tailored to healthcare providers of all sizes and specialties.
What types of healthcare practices do you work with?
We work with healthcare providers across 20+ specialties including primary care, cardiology, orthopedics, dermatology, mental health, gastroenterology, and many more. Whether you're a solo practitioner or a multi-location practice, we have solutions designed for your needs.
How long have you been in business?
ZenithMedCare was founded in 2014 and has over 10 years of experience in medical billing and revenue cycle management. We've successfully served 500+ healthcare providers nationwide.
What makes ZenithMedCare different from other billing companies?
Our 98% first-pass acceptance rate, dedicated account managers, and proven track record of increasing client revenue by 25-35% on average set us apart. We succeed only when you succeed.
Implementation & Onboarding
How long does the onboarding process take?
Our typical onboarding process takes 2-4 weeks depending on the complexity of your practice and the services you need. We have a dedicated onboarding team to ensure a smooth transition with minimal disruption.
What information do you need to get started?
We'll need access to your practice management system, payer contracts, provider credentialing information, and historical billing data. Our team will guide you through the entire process step-by-step.
Will I need to change my practice management software?
No, we work with all major practice management and EHR systems including Epic, Cerner, Athenahealth, Kareo, AdvancedMD, and many more. We integrate seamlessly with your existing systems.
Do you provide training for my staff?
Yes, we provide comprehensive training for your staff on our processes, systems, and best practices. Ongoing support and education are included with all service plans.
Services & Performance
What is your first-pass acceptance rate?
Our first-pass acceptance rate is 98%, which is significantly higher than the industry average of 80-85%. This means fewer denials and faster reimbursements for your practice.
How do you handle claim denials?
We have a dedicated denial management team that analyzes root causes, files timely appeals, and implements prevention strategies. We've helped clients reduce denial rates by 50-70% on average.
How quickly will I see results?
Most practices see measurable improvements within 60-90 days, with full optimization typically achieved within 6 months. Results include faster payments, reduced denials, and increased revenue.
What kind of reporting do you provide?
We provide comprehensive monthly reports including collection rates, denial rates, AR aging, payer performance, and revenue trends. You'll also have 24/7 access to our online analytics dashboard.
Compliance & Security
Is ZenithMedCare HIPAA compliant?
Yes, we are fully HIPAA compliant and take data security very seriously. All our staff undergo HIPAA training, and we use secure, encrypted systems for all data transmission and storage.
How do you ensure coding accuracy?
All coding is performed by certified professional coders (CPC) who undergo continuous education and training. We also have a quality assurance process with regular audits to maintain our 98% accuracy rate.
Do you stay updated with coding changes?
Yes, our team stays current with all coding updates including annual ICD-10, CPT, and HCPCS changes. We also monitor payer-specific guidelines and regulatory changes to ensure compliance.
What happens if there's an audit?
We provide full support during audits including documentation, audit response preparation, and appeals if necessary. Our accurate coding and thorough documentation significantly reduce audit risk.
Support & Communication
Will I have a dedicated account manager?
Yes, every client is assigned a dedicated account manager who serves as your primary point of contact. They'll be available to answer questions, provide updates, and address any concerns.
How can I reach customer support?
You can reach us via phone, email, or our online portal during business hours (Monday-Friday, 9 AM - 6 PM EST). Your dedicated account manager is available for scheduled calls and urgent matters.
Do you provide real-time updates?
Yes, you'll have 24/7 access to our online portal where you can view claim status, payment information, and reports in real-time. You'll also receive alerts for important updates.
What if I'm not satisfied with the service?
We're committed to your satisfaction. If you have any concerns, please contact your account manager immediately so we can address them. We also conduct regular check-ins to ensure you're happy with our services.